Website Privacy Policy
Please READ the Privacy Policy BEFORE USING THE WEBSITE.
www.elsior.com is a website (“Site”) operated by the Elsior Fencing Company with its headquarters in Krakow. It will be referred to as “we”, “our”, or “us” in the Privacy Policy.
We respect your privacy and we are interested in protecting confidential information about individuals who visit our website, register, and buy on it, and especially the information that enables us to identify an individual (“private information”). By using this website, you agree to our Website Privacy Policy presented herein.
The Privacy Policy defines the scale and the means of gathering, storing, using, revealing, and disposing of personal data.
What data is collected and processed, and why?
The information that we collect is determined by the way you use the website, whether or not you make a purchase, what services you expect to get from us, and what you give your consent to.
The processing of personal data that we carry out is always based on the existing legal framework which, in its turn, in the majority of cases, is based on one of the following institutional and legal bases:
Your consent to the processing of personal data in one or more specific operations.
By using our site you agree to the processing of your personal data for purposes indicated in this document. However, we require specific consent to use your personal data for sending e-mail messages, text messages, and regular e-mails containing information about Elsior products, services , or other contests and campaigns which may be of interest to you (“direct marketing”).
The processing of your data may be required for an agreement to which you are a party and is necessary for entering your details for the conclusion of the agreement. In this regard, if you have ordered products on this site or contacted us for news updates or any other information, we regard this to be conclusion of an agreement.
Processing of data may also be required for legal commitments under legislation.
Processing of data may be necessary for legal purposes of our customers, unless these purposes affect your rights which require personal data protection.
This service improves and optimises the website performance and user experience when visiting it.
It is necessary for analysing the capacity and segmentation of clients in order to enhance our customer insight and ensure a better service for our customers.
With its assistance we provide the necessary support to our customers.
It is carrying out prevention, diagnostics, and guidance in detecting fraud, offences, and other cases of improper use of our objects and services, as well as your personal data.
We may also process your personal data for other reasons when allowed to do so by the applicable provisions on data protection.
If we ask you to provide your personal data, we inform you that provision of the latter is mandatory for the agreement. This is a necessary condition for conclusion of the agreement and providing you with information about the order process. Failure to provide this data will result in our inability to accept or process your order or provide the services that you ordered.
When processing an order for our products through the website, we need to receive the following information from you: your name, e-mail address, delivery address, phone number, names of the products. This information enables us to process your order and contact you in the event of any questions. We may also store and use your personal data for management purposes and respond to any requests regarding customer care.
At times, we conduct research, hold contests, and other campaigns. If you agree to take part in one of our surveys, contests, receive newsletters or other advertisements, we may require personal information, such as your name, e-mail address, phone number, buying habits, interests, and other relevant data. Provision of some of this information will be a prerequisite for participating in the campaign, provision of other information will be optional. We shall inform you whether the information is mandatory or optional.
If at the time of registration on our website you have placed the relevant tick, this means you have given your consent to receive e-mails, text messages, or letters containing direct marketing from us in order to receive information about Elsior Fencing products, services, and other contests and campaigns that may be of interest to you (“direct marketing”) via e-mail, in text messages, or by post.
We also use your personal information to operate and improve the website, provide the products and services which you ordered. As explained below, we shall track the pages that you visit and the path by which you access the website so as to identify the most popular products and ways to optimise the content of the site. We may also periodically review your personal data as well as information about other customers to improve analysis of trends, buying behaviour, preferences, and site demography.
We may utilise this data for customer segmentation and personalisation of your purchases by using the products related to your interests, buying behaviour, as well as information on purchases in order to offer other products, services, or campaigns which, in our view, shall match your interests. For these purposes, we will also collect and merge the data that you provide.
When you send a request to us, you may ask to be identified according to the name provided and/or e-mail address and submit other relevant information to get an appropriate response, if necessary. We may also decide to record our communication with you but we cannot guarantee to do it all the time.
The majority of the information that we collect on the website does not identify you, though it can be unique and contain the data regarded as being personal. This information usually includes your IP-address, Internet provider ID, name and version of the operating system, browser version, name and time of your last visit, pages which you visited, and all keywords that you use when visiting the site. This information cannot be used to establish your identity unless you identified yourself, for example, by making a purchase, creating an account, or providing us your e-mail address. If you identified yourself, we may merge the information we obtained via the browser of personal data which you provide to us for customer analysis and segmentation, as well as personalisation of your buying experience.
Who do we share information with?
We may share information with our trusted service providers, which are third parties interested in helping us to manage website operation, process your order (like PayPal) to deliver products and services ordered, conduct statistical surveys, send electronic mail, text or e-mail messages, and perform other vital services. These companies shall process your personal data only in line with our instructions and for the purposes described above.
How long do we keep information?
We shall keep information about your personal data in the form that enables us to identify you no longer than determined by the purposes which the personal data is collected and processed for in compliance with the law. This means that we shall keep and process your personal data as long as we provide our services. Later on, we shall do this as long as is necessary for managing any potential disputes which may appear with regard to the services that our company provides.
We shall dispose of any information that is considered to be inaccurate or out-dated in the course of the time since our meeting or because of any other information available to us.
If you submit a written request to us, we shall also dispose of your personal data without undue delay.
Your rights: how to unsubscribe and withdraw your consent
We respect the fact that under the existing regulations of data protection you have certain rights, including the right to require that we correct or dispose of personal data or restrict the data you refer to.
If you don’t want to receive information from us, or you want to update or change your personal data or preferences, to withdraw the consent you gave us, or use any other way to exercise your rights, please send us a request to the address provided at the end of the present Privacy Policy.
To withdraw your permission for receiving information notices and other similar materials and to unsubscribe from electronic newsletters, you may also follow the instructions in any e-mail or other messages from us.
Questions or concerns
If we get information about questions and concerns regarding the operation of our site, we shall try to resolve these issues as soon as possible. If you have any further questions with regards to our Privacy Policy, problems or complaints, please get in touch with us via the contact information provided at the end of the present Private Policy.
About us and how to contact us
You can always contact us by:
Elsior Fencing sp.z o.o.
phone: +48 535 524 275,
+48 536 561 741.
NIP-6772394611
e-mail: sale@elsior.com